DVLA is an advanced and absolutely reliable way of communicating with the Government and common citizens. The sole way of doing this is by improving the working pattern across government. Another thought behind this is the fact that it would be really beneficial for the understanding of other departments of government bodies which are quite similar in pattern and structure. The idea behind this is completed with the right amount of knowledge and a good attitude which enabled people to get involved and thus think of something unique. There is a possible chance of coming up with new and unique ideas.

The Achievement

Woman buying a car and getting keys from salesman

The main aim was definitely concerns in bringing together all the important knowledge, skills and experiences of the teams who are busy with delivery across government. The purpose was to repair the detached experience of customers and that of civil servants and the communication with different agencies of government in order to get done with the stuff. There was a need for something very new and immediate which had to be exciting enough to compliment the services of the cross-government. The idea varied immensely, be it something related to business objectives, product-related concerns, or any change in the process.

The Responsibilities

DVLA (Driver and Vehicle Licensing Agency) is a UK government based organization which is responsible for creating a database of various drivers in and around Great Britain and an entire database for vehicles present in the entire United Kingdom. It has a counterpart as well. It is situated in North Ireland which is known as DVA or Driver and Vehicle Agency. The purpose of the agency is to issue a license of driving, collecting the excise duty for various vehicles, and organizing the entire work on its own. The agency is also known for its personalized registration facility which is known by all. DLVA is an agency specialized for the Department of Transport. The recent executive of this organization is Oliver Morley.

Office And Pattern Of Working


It is situated in Wales and is known for its 16- storey headquarters. It was known by different name in the previous times. It was called DVLC, i.e. Driver and Vehicle Licensing Centre. It has a network of 39 offices which is situated around Great Britain which was called by Local Network of Office where different people can well apply for transacting different business and for the application of license. The work of the organization is was fully concentrated in Swansea while a large number of users continued their transaction remotely.

EVL Process

It was in the year 2004 when the Driver and Vehicle Licensing Agency first introduced the technique of EVL, i.e. Electronic Vehicle Licensing. This technique allowed different customers to pay the excise duty of the vehicle either online or by means of telephone. The customers were although given the option to pay the vehicle tax with the means of the post office; they choose to do something different and easy for the customers. The post office was given the responsibility till the year 2012.